Active Document Routing

Many business processes are still dependent upon ad hoc paper-based content (forms, letters, official documents, etc.)  - this slows down the process and inconveniences the customer.

Finding and retrieving information held on paper is costly and time consuming; and the storage and preservation of paper-based content presents problems such as fire and flooding.  

By automating paper-based information at the earliest opportunity, and storing it in the same content repository as electronic documents, emails and computer output, business processes can be improved and better services delivered to customers and service users..

We have combined best-of-breed technologies from IBM, and eCopy to implement ADR solutions, which enable paper-based information to be incorporated rapidly into business processes, accelerating them and improving customer service.