Q: What IBM technologies are currently supported?
A:  IBM Lotus Domino and companion products such as Sametime and Quickr, WebSphere Application Server & Portal, CommonStore, Tivoli Storage Manager and Workload Scheduler.

Q: Is hardware support included in the contracted Tivoli product set?
A: Hardware is supported by Portal Partnership's extended consultant pool. Such incidents can be logged with, and will be co-ordinated by, our support services team but SLAs do not extend to physical hardware.

Q: Is the Assurance package limited to a subset of the supported technologies?
A: No - both support packages cover all the technologies referenced above.
 
Q: Is 24*7 technical support available?
A: Yes, by prior arrangement.

Q: What happens if more technical support is used than is available in the purchased package?
A: Additional effort will be billed on a time and material basis at a pre-arranged rate.

Q: Can the effort expended be capped to avoid overspend?
A: Yes, can be done either upfront or during the support engagement.