Q: What IBM technologies are currently supported?
A: IBM Lotus Domino and companion products such as Sametime and Quickr, WebSphere Application Server & Portal, CommonStore, Tivoli Storage Manager and Workload Scheduler.
Q: Is hardware support included in the contracted Tivoli product set?
A: Hardware is supported by Portal Partnership's extended consultant pool. Such incidents can be logged with, and will be co-ordinated by, our support services team but SLAs do not extend to physical hardware.
Q: Is the Assurance package limited to a subset of the supported technologies?
A: No - both support packages cover all the technologies referenced above.
Q: Is 24*7 technical support available?
A: Yes, by prior arrangement.
Q: What happens if more technical support is used than is available in the purchased package?
A: Additional effort will be billed on a time and material basis at a pre-arranged rate.
Q: Can the effort expended be capped to avoid overspend?
A: Yes, can be done either upfront or during the support engagement.
If you'd like more information about Portal Partnership and how we can help you to get maximum value from your IT investments:
Telephone us on 01344 386000
Email us at marketing@portalpartnership.com
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