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Compare Offerings


Select the offering best matched to your technical support requirements

 

 

  Assurance  Premium  Advocacy Alliance 
Inclusive Technical Support 24 days p.a (2 days per month) Unlimited 'Block Hours' 50hrs PP 50hrs IBM
Access Model Via Service Desk Direct to TIER3 Direct to TIER3
Infrastructure Healthcheck Annually Quarterly  On demand 
Service Review Annually Quarterly Quarterly
Service Improvements - Monthly Monthly
Access to Solutions Catalog - Via on-line Portal Via on-line Portal
Service Levels (Incident Resolution) PP Standard Ability to customise Ability to customise
Reporting Standard Incident Volume & SLA Ability to customise Ability to customise
  £12k (1 year) Adaptive* £15k (6 mnths)

 

* dependent on size of infrastructure and technologies present 

Downloads

Premium Support Advocacy (pdf ~2.8Mb)

How can we help you?

If you'd like more information about Portal Partnership and how we can help you to get maximum value from your IT investments:

 

Telephone us on 01344 386000

 

Email us at marketing@portalpartnership.com

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