ITCAM for RT

ITCAM for RT 6.2 brings the following benefits to your environment:

• Response Time information can be consolidated into other TEP (Tivoli Enterprise Portal) application – such as Tivoli Monitoring 6.2. providing another source of information to allow you to proactively manage your key services.
• Gives technicians and experts the opportunity to proactively manage the customers experience.
• Ability to reuse Rational Tester scripts for testing  in live environment for monitoring of the applications.
• Where you have Service Level Agreements in place ITCAM for RT allows you to monitor and manage those SLAs that rely on response time.
• Allows capacity and planning teams to proactively manage the end to end service.

Whether you already have a transaction response time monitoring solution installed or you would just like to start looking at measuring your customers experience; Portal Partnership has the skills and experience to ensure that your solution will be a success, allowing you to start reaping the rewards as quickly as possible.

We have the skills and experience to take your current monitoring problems and, leveraging ITCAM for RT, ensure you start to benefit from the beginning. 

Portal Partnership can:

• Supply the skills and experience to design and implement your ITCAM for RT solution and ensure that it is installed to all best practices so you start seeing the benefits from day one.

• Develop scripts and deploy them so that you get the Response Time data you need to manage all your key services.

• ITCAM for RT into your other Enterprise Portal applications and modify your workspaces to ensure your experts have the information readily available to allow them to proactively manage.

• Design and Implement your ITCAM for RT agents to ensure you are monitoring your end user experience.

For further information on business automation please contact:
martin.dixon@portalpartnership.com