Portal Partnership are delighted to invite you to an interactive session on IBM Tivoli Service Management taking place on Thursday 9th October at DNS Arrow, London.

What is it?

The IBM ISM Simulation is an experiential learning tool designed to aid in understanding your pains, benefits of ITIL-based process, and how IT relates directly to your business interests.

How does the simulation work?
Attendees are broken into teams, each representing an aspect of the ISM Group’s business. These teams include senior management, line of business owners, operations management, service desk personnel, and technical services. The simulation is run over the course of five rounds, each lasting ninety minutes. During each round, business services are “broken” and it then becomes the team’s responsibility to correct each outage in order to restore those services to the business. Keeping business services available ensures maximum revenue for the ISM Group.

Sound Beneficial?
Please email virginie.maillet@portalpartnership.com for more details and registration.